How We Ship Ecommerce Orders: Blue Express for Regions, Camino Dynamo for Santiago

Good shipping isn't a minor detail in ecommerce — it's the final promise you make to your customer. Here's what we learned running logistics for Triballe, Mascota Vip Importadora, Mercado Libre, and Falabella.

How do we handle shipping today?

We use two carriers depending on the destination:

It's not a one-size-fits-all formula, but it works in practice.

Why not use a single carrier?

Customers in Santiago expect speed. Larger carriers don't always offer the flexibility a daily operation needs. It's not a quality issue — it's about scale and bureaucracy.

With Camino Dynamo, if something goes wrong, you resolve it directly — no tickets, no support queue. That changes your day-to-day completely. Their tracking technology still has room to improve, but they make up for it with immediate problem-solving.

What did we learn from shipping ecommerce?

• Price and coverage matter, but they're not everything.
• A close relationship with your carrier is worth more than you'd expect when things go wrong.
• A two-speed system (nationwide + city) is more efficient than relying on a single provider for everything.
• Shipping should give you peace of mind, not be a constant headache.

If you manage ecommerce shipping and want a tool to compare rates and automate carrier selection, check out Despacha — it connects multiple carriers in a single workflow.